Frequently Asked Questions
General Questions
1. What medical services are available through the Global Doctors concierge service?
Our concierge service offers comprehensive medical care including general consultations, emergency services, vaccinations, and wellness checks. We cater to guests at hotels as well as local and international residents seeking medical attention directly at their homes.
2. How can I request a medical consultation at my location?
You can request a medical consultation by calling the dedicated helpline for our respective centers:
Global Doctors Mont Kiara, Kuala Lumpur: [Tel: +603 6203 8999 / WhatsApp: +6016211 0950]
Top Glove Global Doctors Medical Centre, Setia Alam, Selangor: [Tel: +603-5886 9999 / WhatsApp: +6012-370 4071]
Global Doctors Langkawi, Kedah: [+604-9556399 / +60105806811]
3. Are the doctors qualified?
Yes, all our doctors are fully accredited by the Ministry of Health, Malaysia and are well experienced in general and emergency medicine.
4. What are the operating hours for Global Doctors concierge services?
Our medical concierge services are available 24 hours a day, 7 days a week, to ensure that we’re here when you need us most.
5. What languages do the doctors speak?
Our medical team is proficient in multiple languages, including English, Malay, Mandarin, Tamil, Russian and other major languages to better serve our diverse patient base.
6. How long does it take for a doctor to arrive after a request is made?
Typically, a doctor will arrive at your location within 45-60 minutes after the request is made. However, arrival times may vary slightly depending on traffic conditions and your location’s distance from our centers in Mont Kiara, Setia Alam, and Langkawi.
7. What should I expect during a home or hotel medical visit?
During a visit, our doctor will assess your medical condition, discuss symptoms, and provide treatment as necessary. This may include prescribing medication, performing minor procedures, or recommending further medical follow-up.
8. How do I pay for the services ?
We accept various payment methods including major credit cards, online transfers, and cash. You may also choose to be billed directly to your hotel room, subject to agreement with participating hotels.
9. Are there any hidden fees?
No, there are no hidden fees. You will be billed based on the doctor’s consultation and any costs associated with medication or medical procedures performed.
10. What measures are in place to ensure privacy and confidentiality?
We adhere strictly to medical confidentiality and privacy laws to protect your information. Our staff are trained in data protection and confidentiality to ensure your personal information is handled with the utmost care.
Your Health is our Priority
Flexible appointments and urgent care are available
You can also reach out to our dedicated center based on your location